How to look at the Vanke property access card upgrade card?

How to look at the Vanke property access card upgrade card?

Since entering the Shenyang market in 1994, China Vanke Group has quickly become a model for Shenyang residents with a responsible attitude and excellent property services. The data provided by Vanke also shows that China Vanke, as the country's most well-known real estate development company, is currently experiencing widespread difficulties in the country's residential market, but it achieved a year-on-year increase in sales area in the first half of the year. However, it is the property services enjoyed by consumers that have been criticized by Vanke owners since the beginning of the year, so that Vanke owners intend to use legal means to safeguard their rights.

At about 10:00 am on August 23, 2014, when readers called the newspaper's news hotline, Vanke Property forced the owner to replace the access control card and provided ID and fingerprint information. While fearing disclosure of information, owners are also worried that access control cards with consumer functions will become “**” buried in the future – a bad credit record after defaulting on management fees.

In fact, none of the above-mentioned concerns were attributed to the owner of Vanke Shenyang, the owner of Vanke City Garden in Chengdu, who had previously opposed the introduction of a new access control card. The biggest controversy was the existence of an overlord clause. There are also many owners who live in Shenyang Vanke Project, and Vanke's official complaint forum at Vanke accused Vanke Property, saying that the property has become Vanke's biggest short board.

So why should Vanke Real Estate implement a new access control card? Why are ordinary access control cards linked to consumption? Is there any business considerations behind it? Vanke property still exists what problems?

New access card or hidden danger for the owner

Therefore, the former old access control cards have potential safety hazards. Therefore, since May of this year, Vanke Properties has started to implement new access control cards in projects such as the Four Seasons Flower City.

In an interview, reader Yin Jun said that he lived in the Vanke Four Seasons Huacheng project in Yuhong District, where a good living environment and property services had previously been a representative of Vanke in Shenyang.

In early May of this year, the property suddenly posted a notice in the noticeable location of the park. The effect was due to hidden troubles in the previous access control card. Therefore, the access control system will be upgraded and a new access control card will be replaced. “We think that the real estate side makes sense, and the old access control system does have potential safety hazards.” Yin Jun, who has many years of experience in sales of electronic products, said that previous access control cards used very ordinary chips and spent 20 to 30 yuan on the outside. Can be easily copied, "If someone holds a copy of the access control card, you can access the community at random." The important thing is that the property promised to be replaced free of charge, so Yin Jun did not hesitate in the first place to the property company to change the door card. However, various experiences in the real estate company made Yin Jun doubt his true purpose. Yin Jun said: “The property must provide the original ID card. If you don’t have an ID card, you must provide a copy of the ID card and a copy of the positive and negative ID card. ."

At the same time, the property also provided two forms for the owner to fill in, one for the “Community Card Application Form” and one for the “Community Card User Agreement.” At the same time, the fingerprint information of Mr. Yin was also entered. “It makes me feel Feeling very uncomfortable and most likely leaking my personal information."

Ouyang Huihui, who lives in Vanke Rotterdam, also said that her family was also notified in May this year, and the property said that the owner must replace the new access card, because the old card will not be able to continue using the new card. Ms. Ouyang said in an interview with reporters that because her child is currently in primary school, she also wants to apply for the child's access control card. “But because the child is young and she does not have an ID card, the property has been shirked for various reasons, and it has been frustrating for a long time. Go through it."

Community card binding consumption function

With the basic access control card function, the new access control card also has the function of consumption, which makes the owners there more puzzled.

The reporter saw at the Shenyang project - Vanke Complaint Forum that the user named xiu had posted a complaint on this forum on June 6, 2014. Vanke Property: I am the owner of Shenyang Changbai Vanke, our community requirements Everyone changed the access control card. I took the access control card now being used to go to the property. The property actually required a card to show an ID card, and the family would not be able to get an ID card...

At the same time, the People's Network related forums also had similar complaints. The complaints were located in Chengdu's Vanke City Garden. Without the consent of the industry committee and the owners, they forcibly replaced the access control card and charged 25 yuan.

Yin Jun and Ouyang Huihui respectively questioned Vanke. What kind of reasons did it lead to the replacement of the access control card? Is it because of the safety of the owner or is it hidden?

Following Yin Jun’s visit to the property, the staff of the property company explained accordingly, claiming that this seemingly ordinary access control card is still capable of consumption in daily use. The property staff also immediately added that the official name of the access control card is the community card, and the consumption function can be activated or not. If it is activated, its function is the same as that of the UnionPay card, and the owner can deposit cash in it for daily consumption. You can enjoy discounts at designated partner stores.

Although e-cash in the community card is equivalent to cash, it does not count interest as an ordinary savings card, and consumers who spend less than a fixed amount do not need to enter a password. Mr. Yin thus told reporters with some concern that if children get this card out to buy cigarettes to buy alcohol, or for other consumption, we have no way of supervision.

However, there are also owners living in the Vanke project to support this.

Lin Haifan, who lives in Vanke, Rotterdam, told reporters that since the card is a real-name authentication access control card, it can also appropriately improve the overall safety of the park, and it is indeed possible to enjoy preferential treatment for the commercial merchants.

Does not activate the consumption function to generate management fees

Although the community card can bring convenience to the owners, the problems that come with it also cause the owners to worry about, especially the management fees due to not using the consumption function.

Yin Jun said in an interview with reporters that he had also heard of the convenience that the card can bring, such as buying a well-known liquid detergent at a Vanke-designated consumer site, and can enjoy a 50% discount, and can also be purchased at a community convenience store. Cheap eggs. "I always thought that it was actually a bank card. I also deliberately ran several banks for this matter." Yin Jun said that the staff of a state-owned bank near his home said that the community card is an accurate financial IC card. .

Yin Jun questioned the residential property company where he lived. Since it is a financial IC card with consumer functions, it will generate a considerable amount of annual bank fees, like other UnionPay cards.

In fact, on the Sohu Focus.com website at the Vanke Star Landlord Owners Forum, netizens named wy760512 also post special messages, listing the contents of the previously signed “Community Card User Agreement”: Party A (Wanke Property Development Co., Ltd., the newspaper Note) Provides abandonment account management services to Party B (owner or its co-resident, this newspaper note). If Party B does not activate the card consumption function after opening an account for 365 days (1 year), and thereafter does not activate the use of the card within 3 years, Party B shall be deemed as giving up the account automatically. For discarded accounts, Party A shall charge the account management fee at the rate of RMB 10/year from the date of the suspension of the consumption function. Until the balance of the card is RMB 0, it will not be charged.

After learning about the terms of the article, Yin Jun said that consumption or non-consumption is the owner's right. Although we support the updating of the access control system, it is difficult to understand how to bind consumers in the name of replacing the access control card.

Ouyang Huihui said that she later learned from public media reports that this so-called community card is a cooperation project between Vanke Property and the Bank.

Ouyang Huihui said that in Article 4 of Section 2 of the “Community Card User Agreement,” it is stated that in the case of a single spending limit of 100 yuan and a single-day spending limit of 200 yuan, there is no need to set a password for credit card spending. If Vanke owners inadvertently lose their cards, they may also cause a considerable amount of financial losses.

Vanke Owner: Property suspected of violating regulations

Yin Jun had previously consulted a lawyer on this matter. The lawyer's argument is that this type of access control card belongs to the resident service industry category. According to the "Management Measures for Single-Use Prepaid Cards" implemented in 2012, relevant information must be issued for the issuance of such consumer cards. Filing. However, Yin Jun has not seen the related documents of the property company so far. The lawyer also said that if the Vanke property cannot come up with the registration of the commercial department, it can be considered that the Vanke property is suspected of violating national laws and regulations.

Fen Xujing, a lawyer from Shenyang Shenshen Law Firm, said that according to the "Regulations for Single-Use Prepaid Cards," if the definition of Vanke properties is indeed in violation of regulations, it may impose a fine of between 10,000 and 30,000 yuan and require Vanke to carry out rectification within a time limit.

In response, the reporter went to Shenyang Vanke Real Estate Development Co., Ltd., located in Daxi Road, Shenhe District, around 3:00 PM on August 25, 2014, and conducted an interview on the issues concerning the card that readers are concerned about.

Relevant person in charge after hearing the questions raised by reporters, indicating that they can assist in the interview, there will be no more, until the press release did not receive a clear reply from the other party.

However, Ma Chunming (a pseudonym), who previously worked at Vanke Property, said that in fact this is Vanke's new development idea. Expanding development channels while improving profitability, the community card is the product of this strategy... Ma Chunming said In the view of Vanke Property, with the transformation and upgrading of the industry, consumers, in particular, no longer meet the basic services of cleaning, greening, order maintenance, and facility maintenance, and they include information consulting, housing agencies, home care, housekeeping services, and e-commerce. And other special service requirements. The full involvement of property companies in various services has been widely welcomed by the majority of owners, while broadening the industry development channels and improving business capabilities, demonstrating high added value in the industry transformation and upgrading. Ma Chunming even told the reporters bluntly that Vanke relied on the resources of Vanke's owners to build profits and integrate the market resources within the community to make profits in product sales and financial services. “While it is understandable in the community finance sector, However, through the access control card for UnionPay cards, Vanke's approach seems to be somewhat incomprehensible."

Property service has become a short board of Vanke?

As a property service once honoured by Vanke, it has been criticized by the owners for a long time in recent years, and even owners have started to question the shortcomings of Vanke.

Vanke has more than once expressed its interest in creating a dedicated platform because the real estate industry itself needs a lot of funding to support it. By deepening community finance, it can undoubtedly provide a lot of funding for Vanke.

Yang Hongxu, deputy dean of Shanghai Yiju Real Estate Research Institute, also said that real estate is inextricably linked with the financial industry. Vanke currently blossoms in all parts of the country. Millions of owners from its property management will undoubtedly provide Vanke with opportunities for deepening community finance. .

Yin Jun and Ouyang Huihui’s views are not alone, and many owners have raised similar questions. Even Vanke’s owners have reported to reporters that Vanke’s services are no longer as good as before.

Hu Bolin, who lives in Wankelang Runyuan, said that she had chosen Wanke Run Park because of the proximity of the unit to the place. On the one hand, the property service of Tuwanke was good, but now she has changed her views. It turned out that not long ago, other owners leased their houses to the public, and the leasing party immediately opened a kindergarten there. This caused inconvenience to her life. “Every morning, people from other communities enter the park, and the enclosed community has almost become an open community.” Hu Bolin said that for this reason she did not communicate with the property side, she also repeatedly made complaints to Vanke headquarters, but the problem was always Did not get a reasonable solution.

The netizen named tiansijia1573 also posted a post in the Shenyang project, Vanke Complaint Forum, stating that the Vanke Golden Mile Blue Bay project property was not responsible: As a high-end park, security was not responsible, and outsiders randomly entered and exited the park security, regardless of whether or not they asked for it. Casual staff chatted and the owners were completely insecure. Wang Xin, who lives in Vanke's Four Seasons Flower City, also said that the park was clean and flowers were woven when he was just 10 years ago. But nowadays, the property cannot be cleaned and tidy.

According to the regulations previously issued by Shenyang City, the property helps the owner to collect the mail and it is within the scope of service. No fees are charged, but Vanke requires the owner to select the express company that has a service agreement with Vanke Siji Huacheng Property. Wang Xin said that this means that the owners have to pay more for online shopping.

In fact, there are not only property services that have caused Vanke’s owners to criticize, but many Vanke owners have posted in relevant forums to reflect issues related to Vanke’s sales and quality. The newspaper will continue to pay attention to this issue.

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